Privacy Policy
This policy explains what COOPRINT (coooprint.com) collects when you browse, enquire or order custom-printed products, why we need it, and who it is shared with. The short version: we collect what is needed to print and deliver your order, your card details never reach us, and your artwork is used only for your order.
1. Information we collect
We only collect what we need to take, print and deliver your order:
- Contact details — your name, mobile number, email address and, if you give it, your company name.
- Addresses — shipping and billing addresses, including PIN code, city and state.
- Tax details — your GSTIN, if you enter one at checkout so that it appears on your invoice.
- Artwork — the logo and design files you upload (PNG, JPG or PDF) and any printing instructions you add to a product or an enquiry.
- Order information — the products, colours, sizes and quantities you order, mockup approvals, order status and tracking details.
- Account and sign-in data — the mobile number or email you log in with, one-time passcodes sent to verify it, and basic profile details from Google if you choose Google sign-in.
- Messages — enquiries sent through the contact form and conversations with our team on WhatsApp, phone or email.
2. Payments
Online payments are processed by Razorpay (UPI, cards, net banking and wallets). Your card number, CVV, UPI PIN and banking passwords are entered on Razorpay’s secure checkout and are never seen or stored by COOPRINT.
We keep only the payment reference, the amount and the payment status so that we can confirm your order, issue an invoice and process a refund if one is due.
3. How we use your information
- To confirm, print, pack and deliver your order, and to send the mockup for your approval before anything is printed.
- To send order updates — confirmation, mockup ready, dispatched and tracking — by email, and on WhatsApp if you ask for it.
- To prepare tax invoices and keep the accounting records the law requires.
- To reply to enquiries, quote for bulk orders and resolve problems with an order.
- To keep your account, saved addresses and saved artwork available for repeat orders.
- To prevent fraud and misuse of the website.
4. Your artwork and logo files
Artwork you upload is used only to prepare your mockup and fulfil your order. We do not sell it, share it with other customers, or use your logo or your finished products in our marketing without asking you first.
Files are kept with your order so that repeat orders are quick. You can ask us to delete them at any time. By uploading a file you confirm that you own it or have permission to print it — see our Terms & Conditions.
7. How long we keep it
Order and invoice records are kept for as long as tax and accounting law requires. Account details, saved addresses and saved artwork are kept until you delete them or ask us to. Enquiries are kept only for as long as we need them to reply and follow up.
8. Your choices
- See and update your profile, addresses and saved artwork from My Account.
- Ask for a copy of the personal information we hold about you, or ask us to correct it.
- Ask us to delete your account, artwork or personal information by emailing [TBD]. We will remove everything we are not legally required to keep, such as invoice records.
- WhatsApp order updates are sent only if you ask for them; essential order emails are always sent.
9. Security
The website is served over HTTPS, payments run on Razorpay’s checkout rather than ours, and access to order data and artwork is limited to the team members who need it to produce and ship your order. No online service can promise absolute security, so please tell us straight away if you think your account has been misused.
10. Changes to this policy
If we change how we handle personal information we will update this page, so the current version is always the one published here.
11. Contact us
For privacy questions, or to request access, correction or deletion of your data, contact us: