Returns & Refunds

1. Why customised products are different

Every customised product is printed with your logo, in the colours, sizes and quantity you chose. It cannot be resold to anyone else, so we cannot accept returns or exchanges for a change of mind, a wrong size chosen at checkout, or a design you approved and later wanted to change.

That is exactly why we send a mockup before every print. Please check spelling, colours, logo size and placement on the mockup, and double-check the sizes in your order — production starts only after you approve.

2. What we will put right

We will reprint or refund the affected pieces if:

• There is a print defect — the print is misaligned, peeling, smudged, incomplete, or clearly different from the mockup you approved.
• You received the wrong item — a different product, colour, size or quantity from what was ordered.
• It was damaged in transit — for example broken mugs, crushed gift boxes or stained garments.

3. How to report a problem

• Tell us within 48 hours of delivery, on WhatsApp or email, with your order number.
• Send clear photos (or a short video) of the problem, the affected pieces and the outer packaging. For transit damage, a photo of the parcel before it was opened helps the courier claim.
• Tell us how many pieces are affected. Please keep them, with the packaging, until the case is resolved — we may arrange a pickup.
• We review the photos and reply with a resolution, usually within a working day.

Problems reported after 48 hours, or without photos, are difficult for us to verify with the courier and the production team, and may not be eligible.

4. Reprint or refund

Once a claim is confirmed you can choose between a free reprint of the affected pieces, shipped at our cost, or a refund for those pieces. The resolution covers the affected pieces rather than the whole order, unless the whole order is affected.

Refunds are made to the original payment method through Razorpay. After we initiate a refund, banks and wallets usually take 5–7 working days to show the credit. Refunds for eligible Cash on Delivery orders are made by bank transfer or UPI to the details you give us.

5. What is not covered

• Change of mind, or ordering the wrong size, colour or quantity.
• Spelling, layout or colour choices that were visible on the mockup you approved.
• Blurry or pixelated prints caused by low-resolution artwork, where we flagged the file quality before printing.
• Small variations in fabric shade, print colour or placement compared with your screen, which are normal for printed goods.
• Damage from washing or use that does not follow the care instructions.

6. Non-customised items

Plain, non-customised items are covered by the same promise: if the item is defective, wrong or damaged in transit, report it within 48 hours of delivery with photos and we will replace or refund it.

7. Cancellations

An order can be changed or cancelled only before you approve the mockup; a cancelled order is refunded to the original payment method. After approval the products are in production and the order cannot be cancelled. See our Terms & Conditions for details.

8. Contact us

To report a problem with an order, message us with your order number and photos:

• Email: [TBD]
• WhatsApp: [TBD]
• Phone: [TBD] (Mon–Sat, 10 am – 7 pm)
• Address: [TBD]