Terms & Conditions
These terms apply when you use coooprint.com or place an order with COOPRINT. By ordering you agree to them, together with our Privacy, Shipping & Delivery and Returns & Refunds policies. We have kept them short and in plain language.
1. Products and customisation
COOPRINT sells blank and custom-printed merchandise — T-shirts, hoodies, caps, mugs, bottles, bags and corporate gifts. Customised products are made specially for you using the artwork, colours, sizes, print position and instructions you give us.
Product photos and on-screen mockups are representative. Fabric shades, print colours and print placement can vary slightly from what you see on a screen and between production batches, as is normal for printed goods. Minimum order quantities are shown on every product page and are applied in the cart.
2. Your artwork and the rights to it
When you upload a logo or design you confirm that:
- you own the artwork, or have the owner’s permission to reproduce it on merchandise;
- it does not infringe anyone’s trademark, copyright or other rights; and
- it is not unlawful, defamatory or obscene.
You remain the owner of your artwork. We use it only to prepare your mockup and fulfil your order, as described in our Privacy Policy. We may decline or cancel an order whose artwork we reasonably believe breaks these rules, and refund any amount paid for it. You are responsible for any claim that arises because artwork you supplied infringed someone else’s rights.
Print quality depends on the file supplied. A high-resolution PNG with a transparent background or a vector PDF gives the sharpest result; we will tell you if a file is too small to print well.
3. Mockup approval before every print
Nothing is printed until you approve it. After your order is placed, our team prepares a mockup of your design on the actual product and shares it by email, and in your account. Production starts only after you approve the mockup.
Please check the mockup carefully — spelling, colours, logo size and print position. Once a mockup is approved, the order is produced exactly as approved and can no longer be changed or cancelled. Dispatch timelines are counted from the time of approval, so a delay in approving the mockup delays the order by the same amount.
4. Prices, GST and invoices
Prices are in Indian Rupees. The price per piece depends on the quantity and drops automatically at the tiers shown on each product page; very large quantities are quoted individually. GST is calculated at the rate that applies to each product and is shown in the cart and at checkout before you pay.
A GST invoice is available on request for every order. Enter your GSTIN at checkout and it will appear on the tax invoice, which you can download from My Account → Orders or ask our team for.
If a product is listed at an obviously incorrect price because of an error, we may cancel that order and refund it in full.
5. Payment
- Customised and bulk orders are prepaid. Because they are made specially for you, they must be paid for in advance.
- Online payments are processed by Razorpay and can be made by UPI, debit or credit card, net banking or wallet. We never see or store your card details.
- Cash on Delivery is offered only on non-customised, single-piece items. It is not available when the cart contains anything customised or a bulk quantity.
An order is confirmed once payment is received (or, for an eligible COD order, once it is placed). We will send a confirmation with your order number.
6. Dispatch and delivery
Prepaid orders are dispatched 2–3 working days after you approve the mockup, and standard delivery takes 4–7 working days after dispatch. Shipping is free on prepaid orders and every parcel is tracked through Shiprocket. Full details, including express shipping, are in our Shipping & Delivery policy. Delivery dates are estimates; courier delays outside our control can occasionally add time.
7. Changes and cancellations
If you need to change or cancel an order, contact us as early as possible. Changes and cancellations are possible only before you approve the mockup; an order cancelled at that stage is refunded to the original payment method. After approval, the products are being made for you and the order cannot be changed, cancelled or refunded, except as set out in our Returns & Refunds policy.
8. Returns and refunds
Customised products cannot be returned for a change of mind. If there is a print defect, a wrong item or transit damage, tell us within 48 hours of delivery with photos and we will reprint or refund the affected pieces. See Returns & Refunds for how to report a problem.
9. Accounts and acceptable use
You are responsible for the accuracy of the contact, address and GST details you enter, and for activity under your account. Please do not misuse the website — for example by attempting to disrupt it, accessing other customers’ data, or placing fraudulent orders. We may suspend accounts or cancel orders involved in misuse.
10. Liability
We take responsibility for producing your order as approved and delivering it in good condition. To the extent the law allows, our liability for any order is limited to the amount you paid for it, and we are not liable for indirect losses such as a missed event or lost business. Nothing in these terms limits rights you have under Indian consumer law that cannot be excluded.
11. Governing law and updates
These terms are governed by the laws of India. We may update them from time to time; the version published on this page when you place an order is the one that applies to that order.
12. Contact us
Questions about these terms or about an order? Reach us here: