Shipping & Delivery

1. From order to dispatch

Every customised order follows the same three steps, and the clock for dispatch starts at step two:

• Mockup. After you place the order, our team prepares a mockup of your design on the actual product and sends it by email.
• Approval. Nothing is printed until you approve the mockup. If you ask for changes, we send a revised mockup.
• Production and dispatch. Prepaid orders are dispatched 2–3 working days after you approve the mockup. Large bulk orders can need longer; if so, we confirm the dispatch date with you before production starts.

Working days are Monday to Saturday, excluding public holidays.

2. Delivery options and charges

Express shipping speeds up the courier leg only — production time after mockup approval stays the same. Cash on Delivery, where it is available, carries a handling fee of ₹ 79; all charges are shown at checkout before you pay.

3. Where we deliver

We ship across India through Shiprocket’s courier partners. Remote PIN codes and some areas in the North-East, Jammu & Kashmir, Ladakh and the islands can take a few days longer than the estimates above. If a PIN code cannot be serviced by any courier, we will contact you to arrange an alternative address or a refund.

4. Tracking your order

Every parcel is tracked. When your order is dispatched you receive the AWB number and a tracking link by email. You can also check the live status from My Account → Orders, or on the Track Order page with your order number and phone number.

5. Cash on Delivery

COD is available only on non-customised, single-piece items. Customised products and bulk orders are made specially for you, so they are prepaid — by UPI, card, net banking or wallet through Razorpay — and prepaid orders ship free.

6. Bulk and split deliveries

Bulk orders may be packed in several cartons, which couriers sometimes deliver on different days; each carton has its own tracking. If you need an order delivered to several addresses — for example joining kits sent to employees’ homes — tell us before ordering through the enquiry form and we will quote for it.

7. Delays, failed deliveries and damage

• Delivery dates are estimates. Weather, strikes, festivals and courier backlogs can occasionally add time; we will help you chase the courier if a parcel is stuck.
• Please make sure the address, PIN code and phone number are correct — the courier calls that number. If a parcel comes back to us because nobody could be reached or the address was wrong, we will contact you to arrange re-delivery, and a re-shipping charge may apply.
• If a parcel arrives visibly damaged or tampered with, photograph it before opening and report it within 48 hours of delivery — see Returns & Refunds.

8. Contact us

Need a delivery by a specific date, or help with a shipment? Talk to us before you order:

• Email: [TBD]
• WhatsApp: [TBD]
• Phone: [TBD] (Mon–Sat, 10 am – 7 pm)
• Address: [TBD]